1. Introduction
Welcome to Chem‑Dry Malaysia (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website, https://www.chemdry.com.my/ and any services provided through it, including our professional carpet cleaning, upholstery cleaning, tile & grout cleaning, stain removal, odor removal, and other related services (“Services”). By accessing or using the Site and booking Services, you agree to these Terms. If you do not agree, please do not use the Site or engage our Services.
2. Services Overview
2.1. We provide residential and commercial cleaning Services as detailed on our Professional Services page.
2.2. Service availability, pricing, scope, exclusions, and duration are outlined during your booking and in applicable service confirmations or quotes.
3. Booking & Payment
3.1. To request Services, you must provide accurate contact, address, and payment information.
3.2. Quoted prices are subject to change if Service conditions differ upon inspection (e.g., excessive stains, access issues, safety concerns).
3.3. A service fee or deposit may be required prior to scheduling. Balance payment is due upon completion unless otherwise agreed in writing.
3.4. We accept payment via approved methods (e.g., credit card, bank transfer, e‑wallet); all applicable fees must be borne by you.
4. Cancellations & Rescheduling
4.1. To cancel or reschedule, please notify us at least 48 hours in advance by contacting our customer service.
4.2. Failure to provide sufficient notice may result in a cancellation fee up to 50% of the scheduled Service value.
4.3. We reserve the right to cancel or reschedule a Service due to adverse weather, safety concerns, or unforeseen circumstances. We will provide prompt notification and work with you to arrange an alternative date or refund.
5. Customer Responsibilities
5.1. You must ensure access to the premises and Service areas.
5.2. You agree to remove fragile items, personal belongings, and valuable objects from the work area prior to commencement.
5.3. We are not responsible for damage or loss arising from failure to comply with this clause.
6. Service Guarantee & Limitations
6.1. We warrant that Services will be carried out professionally, using “Hot Carbonating Extraction” techniques, non‑toxic cleaning agents, and professional‑grade equipment.
6.2. Results may vary depending on fabric, materials, age, wear, stain type, color, cleaning frequency, and environmental factors; no guarantee of stain elimination or complete odor removal can be made.
6.3. Liability is limited to the cost of the specific Service provided; we are not liable for indirect, consequential, or incidental damages.
6.4. We will not accept liability for pre-existing damage, defects, non‑security patches, color shading, or wear and tear associated with materials.
6.5. If you believe there is a defect in our Service, please notify us within 7 days for assessment; any claim after this time may not be considered.
7. Intellectual Property
7.1. All content on the Site – including text, images, logos, trademarks – is owned by or licensed to Chem‑Dry Malaysia.
7.2. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
8. Privacy Policy
8.1. We collect personal data via the Site as described in our Privacy Policy, which forms part of these Terms.
8.2. By using the Site or booking Services, you consent to the collection, use, disclosure, and handling of your information in accordance with the Privacy Policy.
9. Third‑Party Links & Services
9.1. The Site may contain links to third‑party websites for informational purposes only; we are not responsible for their content, policies, or practices.
9.2. Engagement with such third parties is at your own risk.
10. Disclaimers
10.1. The Site and its content are provided “as is” without warranties of any kind, whether express or implied.
10.2. To the maximum extent permitted by law, we disclaim all warranties, including fitness for a particular purpose, non‑infringement, or security.
11. Limitation of Liability
To the fullest extent permitted by Malaysia law, our total liability will not exceed the amount paid by you for the specific Service giving rise to the claim. We exclude liability for indirect, incidental, special, punitive, or consequential damages.
12. Indemnity
13. Governing Law & Dispute Resolution
14. Changes to Terms
15. Contact Us
If you have any questions or concerns concerning these Terms, please contact:
Chem-Dry Malaysia
Email: quote@chemdry.com.my
Phone: +603-91713122
Address: 336 Jalan Midah Besar, Taman Midah. Kuala Lumpur. 56000. Malaysia.